Return Policy

We will accept any item back within 30 days that you buy and decide that it isn’t what you want (excluding special order items, or items that were installed and used). Items must be:

· Merchandise can not have been installed, including headsets and radios. There are no exceptions to this policy. Do not send back items that were damaged upon installation. Merchandise that is sent back to us that has been installed, damaged, etc, will not be credited back to you. We will inspect all merchandise upon receipt. Any slight scratches will constitute a non refund (these can not be re-sold). All non refund packages will be sent back to customer at the customers expense. Hold the item up to your bike if you are not sure if you like it before bolting it on.

· Merchandise must be in original packaging and in original factory condition (as you received it). Merchandise that has to be re packaged may not be eligible for a standard refund. Customer is responsible for merchandise damaged in shipping due to inadequate packaging.

· Apparel and Helmets: We try to give us much information as possible so you can pick the right size. Some apparel and helmets will fit certain people differently. When you receive this merchandise, do not remove any labels and try it on. If it does not fit correctly, contact us for a return authorization to obtain a different size, etc. We can not accept back these items if you decide to use them.

· You must pay freight to get it back to us. Shipment will not be accepted freight collect.

· No shipping fees will be reimbursed. For items that included Free Shipping, our original shipping cost will be deducted from the refund.

· You must Contact Value-Accessories for a Return Authorization. Any merchandise that is sent back without a return authorization or after 30 days will not receive a credit. If a Return Authorization is issued and puts you over the 30 days, you will have 10 days from the date of return authorization to return the item to us. You also must include a copy of the invoice that you received from us with your return.

· You will have your choice between a Store Credit or a 10 % Re-Stocking Fee. Any Shipping Credits issued for that particular merchandise will be subtracted from the refund.

Defective Items, (Excluding items covered by manufactures warranty). You must contact us within 30 days of purchase.

· Contact Value-Accessories for a return authorization. Some defective items are covered through the manufacturer and are taken care of by the manufacturer. Return parts will not be accepted without a return authorization.

· Inspect all items before installation. Our manufacturers are not responsible for damage during installation.

· You must include a copy of the your original invoice along with a description of the problem with your return.

· Value-Accessories is not responsible for freight charges on returns or return freight out of the US.

· Parts must be packaged carefully to prevent damage. Customer is responsible for damages in return package shipping due to inadequate packaging.

· Replacement parts will be sent back to you at our expense, only after we receive the defective part. This policy is for Continental US only, contact us for arrangements of all other if outside of continental US.

· We can not send replacement parts out without receiving defective parts back first. In instances where parts are needed immediately we can charge your credit card and issue a credit when we receive your part back. This is necessary because of non returns.

· If you do not want a replacement for your defective part, you will have a choice between a store credit or 10% Re-Stocking fee.

· Shipping charges for wrong item returns can not exceed the shipping amount on the original invoice.

· All orders are packaged with great care. If an order that was shipped by UPS and is received in a damaged condition, please contact UPS immediately prior to contacting us. UPS can be reached at 1-800-742-5877. UPS must inspect damaged packages for claims purposes, so do not destroy or discard any of the packaging. After notifying UPS contact us with your information including tracking and invoice numbers.

440-259-4793 toll free 888-532-0166

Fax an order 440-259-4718